Privacy Policy

1. Introduction

This Privacy Policy describes how Ikomex ("we", "us", "our") collects, uses, and protects information when you use Cotorra, our software and related services for processing and publishing licensed short-form video content to social platforms (the "Service"), available at https://cotorra.ikomex.nl.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Who we are

Controller: Ikomex
Website: https://cotorra.ikomex.nl
Contact: hello@ikomex.nl

3. Information we collect

3.1 Information you provide

• Account and contact details (such as name and email address)
• OAuth authorization tokens you connect for third-party platforms (for example TikTok, YouTube, Instagram, or Clipster)
• Video files and metadata you submit for processing or publishing
• Campaign or source configuration you select (for example licensed content sources)

3.2 Information collected automatically

• Log data (IP address, browser type, timestamps, error logs)
• Usage data related to pipeline operations (ingest, process, publish, submission status)
• Technical identifiers returned by integrated platforms (for example post IDs or publish status)

3.3 Information from third parties

When you connect third-party accounts, we receive information permitted by the scopes you authorize, such as basic profile information and permissions needed to upload or publish content on your behalf.

4. How we use information

We use collected information to:

• Operate, maintain, and improve the Service
• Process, transform, and publish content according to your instructions
• Submit post URLs to campaign platforms (for example Clipster) when you enable that workflow
• Authenticate with third-party APIs and refresh access tokens where applicable
• Monitor system health, prevent abuse, and troubleshoot failures
• Comply with legal obligations and enforce our Terms of Service

5. Legal bases (EEA/UK users)

Where applicable, we process personal data on the basis of:

• Contract — to provide the Service you request
• Legitimate interests — to secure and improve the Service
• Consent — where required for optional integrations or marketing
• Legal obligation — where we must retain or disclose data by law

6. Sharing of information

We do not sell your personal data. We may share information with:

• Platform providers you connect (for example TikTok, Google/YouTube, Meta/Instagram, Clipster) strictly to perform actions you authorize
• Infrastructure providers that host or support our systems, under confidentiality obligations
• Legal authorities when required by law or to protect rights, safety, and integrity of the Service

Third-party platforms have their own privacy policies. We encourage you to review those policies before connecting an account.

7. Data retention

We retain information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law. Video files and operational logs may be deleted on a rolling basis according to your configuration and storage policies.

8. Security

We implement reasonable technical and organizational measures to protect information, including access controls and encryption in transit where supported. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to or withdraw consent for certain processing.

To exercise these rights, contact us at hello@ikomex.nl. You may also lodge a complaint with your local data protection authority.

10. International transfers

Your information may be processed in countries other than your own, including where our service providers or integrated platforms operate. Where required, we use appropriate safeguards for cross-border transfers.

11. Children

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes will be communicated where appropriate.

13. Contact

Questions about this Privacy Policy:
hello@ikomex.nl